Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Telephone number
• Delivery address
• Billing information
• Order details and preferences
• Customisation requests
• Allergy or dietary information voluntarily provided in connection with an order
• Communications sent to us through the website, email, WhatsApp or other customer service channels

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser and device information
• Website usage information
• Cookies and similar technologies
• Pages visited and interactions with the website

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange delivery
• Process payments and refunds
• Communicate with you regarding your order
• Respond to enquiries and customer service requests
• Manage customised orders
• Improve our website, products and services
• Prevent fraud and unauthorised transactions
• Comply with applicable legal, tax and regulatory obligations
• Send marketing communications where you have provided the required consent

3. Payment Information

All payments on our website are processed through an authorised third-party payment gateway.

Prices and payments on our website are processed in United Arab Emirates Dirhams (AED), unless expressly stated otherwise.

AW Gourmet does not store full credit or debit card numbers, CVV/CVC security codes or complete card credentials on its website or servers.

Payment information required to complete a transaction is securely transmitted to and processed by our third-party payment service provider in accordance with its own security and privacy standards.

Our payment provider may collect information such as your name, billing details, payment method information, transaction amount and other information necessary to process the payment and prevent fraud.

4. Sharing of Personal Information

We may share personal information only where reasonably necessary with service providers involved in operating our business, including:

• Payment processors
• Delivery and courier companies
• Website hosting and technology providers
• Accounting and professional service providers
• Regulatory or governmental authorities where required by law

We do not sell your personal information to third parties.

Third-party service providers are responsible for processing information in accordance with their own privacy obligations and applicable law.

5. International Data Processing

Some of our technology, hosting, payment or other service providers may process information outside the United Arab Emirates.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable UAE data protection requirements.

6. Cookies

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember user preferences
• Understand website performance and usage
• Improve the customer experience
• Support fraud prevention and payment processing

You may be able to control non-essential cookies through your browser or website cookie settings.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to comply with applicable legal, accounting, tax and regulatory requirements.

8. Data Security

We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable UAE law, you may have the right to request access to, correction of, deletion of or information regarding the processing of your personal information.

You may also withdraw consent to marketing communications at any time.

Requests may be submitted using the contact details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services. AW Gourmet is not responsible for the privacy practices or content of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on our website with its effective date.

12. Contact Us

For privacy-related questions or requests, please contact: